Auslan Wiz help
How can we help?
Answers to common questions about Auslan Wiz, from getting started to subscriptions and refunds.
General questions
What Auslan Wiz is and how it works.
What is Auslan Wiz?
Auslan Wiz is a sign language learning app that helps people learn Auslan through interactive lessons, practice exercises, and real-life conversations.
How does Auslan Wiz work?
The app uses a mix of comprehension and production exercises to reinforce language skills. Our AI-powered system adapts to your learning pace to provide a personalized experience.
Is Auslan Wiz free to use?
We offer a free version with limited features. For full access, you can subscribe to our premium plan, which includes full access to all of our content and Collections.
Which sign languages can I learn with Auslan Wiz?
Currently, Auslan Wiz only teaches Auslan. However, SignLab produces sign language learning content in many languages, including Norwegian, German, French, American, Indian, British, Chinese, Italian and Brazilian sign languages.
When will you add new content to the app?
We are constantly looking to improve and build upon the existing content in our learning apps, to make learning sign language a more enjoyable and comprehensive experience. With that in mind, we add new words and content regularly.
Subscriptions and payments
Plans, cancellation and refunds.
What are the subscription options?
We offer annual and quarterly plans, depending on your location.
How do I cancel my subscription?
You can cancel anytime through the App Store, Google Play, or your account settings on our website.
Do you offer refunds?
Refund policies depend on the platform you purchased from. We have a money-back guarantee for up to 30 days after your purchase date.
If you'd like to request a refund for a purchase made through the Google Play Store or Apple App Store, follow these steps based on the platform you used:
For Google Play Store
- Visit the Google Play refund request pageGo to play.google.com and sign in with the Google account used for the purchase.
- Access your order historyClick on "My Orders" to view your recent purchases.
- Locate the app purchaseFind the app you want to request a refund for.
- Select "Request a refund" or "Report a problem"Click on the order, then select the option to request a refund or report an issue.
- Complete the refund formProvide a reason for the refund request and submit the form.
- Wait for a decisionGoogle will review your request and notify you of their decision, typically within 1-2 business days.
For more details, visit Google's support page: Request a Google Play refund.
For Apple App Store
- Open Apple's Report a Problem websiteVisit reportaproblem.apple.com and sign in with your Apple Account.
- Find the app purchaseLocate the app in your purchase history.
- Click on "Report a Problem"Select the specific purchase, then click "Report a Problem".
- Choose the refund optionFrom the dropdown menu, choose a reason for requesting a refund.
- Provide additional detailsFill out any additional information Apple requests and submit your refund request.
- Wait for a responseApple will review your request and provide a decision, usually within a few days.
For more information, visit Apple's support page: Request a refund from Apple.
If you have additional questions or run into issues, feel free to contact our support team for assistance. Please note that if your app purchase was made over 30 days ago, we are unable to offer a refund.
Troubleshooting and support
Logging in, fixing problems and sending feedback.
I forgot my password. What should I do?
We currently do not use passwords, but rather PIN codes. Log in with your email, and a secure PIN should be sent to your inbox to help you log in.
The app isn't working properly. How can I fix it?
Try restarting the app, or reinstalling it. If the issue persists, contact our support team at hello@signlab.co or via the Support Portal in the app.
How do I report a bug or give feedback?
You can report issues through the app's "Support Portal" under your User Info or email us at hello@signlab.co. Please be sure to include which language you are learning, the type of device you are learning sign language on, and where in the app you are seeing the issue.
Still need help?
We're here for you
Email our support team, or open the Support Portal under User Info in the app.
Email us